# Ratings & Feedback

Ask clients to rate their order and give feedback:

* Set when clients should be sent a rating email (i.e 3 hours after their event time)
* Customize what to ask using three "star rating" questions and one open-ended question 
* Show different messages after clients leave a positive review vs a negative review

![Clients click a link to leave feedback about their order.](https://1828541714-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtkXFOBTVwPFSQInbHHVW%2Fuploads%2FFncEK1CvPYkktqIwEqgx%2Fratings_form.jpg?alt=media\&token=c068a244-d2d7-440b-905b-c377466cdee6)

## Positive Ratings

After a client leaves a positive review, you can show them a custom message asking them to leave you review on Yelp, Google, etc.

![Ask clients to leave a review on Yelp/Google if they had a positive experience.](https://1828541714-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtkXFOBTVwPFSQInbHHVW%2Fuploads%2FO9HMJO2e5iCU8Jv3OaaV%2Fratings_positive-rating-settings.jpg?alt=media\&token=4fe7541a-8c93-4737-93ed-d12e1a905976)

![](https://1828541714-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtkXFOBTVwPFSQInbHHVW%2Fuploads%2FWGuwdR6rxsvIMzt39MFa%2Fratings_positive-rating-displayed.jpg?alt=media\&token=c6a89cb4-7afa-4852-a9a8-dc1d319a7930)

## Negative Ratings

If a client leaves a negative review, you can show a custom message that apologizes, offers a [discount](https://docs.gethoneycart.com/live-examples/promos/discount-codes) for next time or tries to make things right.

![](https://1828541714-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtkXFOBTVwPFSQInbHHVW%2Fuploads%2FToOXWlynawehQJ3Pj5HT%2Fratings_negative-rating-settings.jpg?alt=media\&token=fa02241b-0e5e-4c10-ac98-468fc5a0e160)