> For the complete documentation index, see [llms.txt](https://docs.gethoneycart.com/live-examples/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.gethoneycart.com/live-examples/miscellaneous/ratings-and-feedback.md).

# Ratings & Feedback

Ask clients to rate their order and give feedback:

* Set when clients should be sent a rating email (i.e 3 hours after their event time)
* Customize what to ask using three "star rating" questions and one open-ended question 
* Show different messages after clients leave a positive review vs a negative review

![Clients click a link to leave feedback about their order.](/files/cZdFkPt2cWPCC0RHcapf)

## Positive Ratings

After a client leaves a positive review, you can show them a custom message asking them to leave you review on Yelp, Google, etc.

![Ask clients to leave a review on Yelp/Google if they had a positive experience.](/files/u0CTH3PaEg20O5MpnHF2)

![](/files/FExI4Nu8VVoGrxK3S8DQ)

## Negative Ratings

If a client leaves a negative review, you can show a custom message that apologizes, offers a [discount](/live-examples/promos/discount-codes.md) for next time or tries to make things right.

![](/files/ZBvhFt8olYxYBpUXL5kY)