> For the complete documentation index, see [llms.txt](https://docs.gethoneycart.com/live-examples/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.gethoneycart.com/live-examples/catering-policies/cancellations.md).

# Cancellations

HoneyCart lets you set the cut-off time for cancellations. 

If it's past your cut-off time, you can either:

* Prevent the Cancellation
* Allow the Cancellation
* Allow the Cancellation + Charge a Cancellation Fee

You can customize:

* Cancellation cut-off time window (i.e hours vs business days)
* Cancellation Fee amount (as a percent of the order's Total)
* Cancellation Policy Message to show 

![Clients will have to agree to the cancellation fee before canceling their order.](https://1828541714-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtkXFOBTVwPFSQInbHHVW%2Fuploads%2F01gzq4TgSoHr70x6tVg4%2Fcancellation-policy.jpg?alt=media\&token=7d6d81ed-24eb-49ff-bd28-5e8b1f622719)

## Multiple Cancellation Cut-Off Times

You can charge different cancellation fee amounts depending on when the client cancels. For example:

* 50% if 3 business days before event
* 100% if 1 business day before event

![](https://1828541714-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtkXFOBTVwPFSQInbHHVW%2Fuploads%2Fp6xBzPEiyGQoSIRk437l%2Fcancellation-policy_multiple-rules.jpg?alt=media\&token=345a89cd-e639-4523-ba4f-59f1003c6deb)